AI Prompt for Replying to Google Reviews
Use this when: You want a draft reply to a review that a manager can edit and post.
Draft a reply to this customer review for [company], a home service business in [city]. Review: [paste review, without adding any customer details] Rules: - Keep it under 70 words, warm and specific to what they said. - Thank them. If they mention a staff member, thank that person by first name only if it's in the review. - Don't confirm any job details, address or price. - If the review is negative: apologize for the experience, don't argue, and invite them to contact [manager role] at [phone]. - Don't offer money or discounts. Give me two versions.
Before you use this: A person should post the reply. Never offer incentives for changing a review, and don't reveal customer details.
Fill in the items in square brackets and adapt this to your business. It's a starting point, not legal or professional advice.
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