AI Prompt for Replying to Google Reviews
HVAC and home services | AI prompt

Use this when: You want a draft reply to a review that a manager can edit and post.

Draft a reply to this customer review for [company], a home service business in [city].

Review:
[paste review, without adding any customer details]

Rules:
- Keep it under 70 words, warm and specific to what they said.
- Thank them. If they mention a staff member, thank that person by first name only if it's in the review.
- Don't confirm any job details, address or price.
- If the review is negative: apologize for the experience, don't argue, and invite them to contact [manager role] at [phone].
- Don't offer money or discounts.

Give me two versions.

Before you use this: A person should post the reply. Never offer incentives for changing a review, and don't reveal customer details.

Fill in the items in square brackets and adapt this to your business.
Free template from SAZ: https://playbooks.saz.ca/p/hvac-home-services-ai-prompt