AI Prompt to Find Themes in Customer Feedback
Technology | AI prompt

Use this when: You have a pile of support tickets or survey comments to sort through.

Analyze this customer feedback for a [product type] team.

Feedback (personal details removed):
[paste comments]

Please give me:
1. The main themes, with how many comments fit each one
2. Two short example quotes per theme, copied exactly
3. Problems versus feature requests, kept separate
4. Anything urgent, such as a security or billing issue

Rules:
- Count only what's in the text, and don't estimate beyond it.
- Don't merge different problems just to shorten the list.
- If a comment doesn't fit, put it under "Other".

Before you use this: Spot-check the counts against the source comments before you use them to make decisions.

Fill in the items in square brackets and adapt this to your business.
Free template from SAZ: https://playbooks.saz.ca/p/technology-ai-prompt