Buyer Enquiry Follow-Up Call Script
Real estate | Call script

Use this when: A buyer has asked about a listing or project and you're making the first call back.

Opening
"Hi [name], it's [your name] from [company]. You asked about [property or project]. Is now an okay time for a couple of minutes?"

If they're busy
"No problem. When's a better time today or tomorrow?" Book it before you hang up.

Find out what matters
- "What caught your eye about this one?"
- "Is this for you to live in, or an investment?"
- "What's your timing, and what's driving it?"
- "Have you spoken with a lender yet?"

Next step
"Based on that, I'd suggest [viewing, floor plans or a short meeting]. Does [day and time] work?"

Close
"I'll send the details to [phone or email] now. I'll also send [one useful item], so you can compare it properly."

Before you use this: Follow your licensing body's rules on representation and advertising, and get consent before adding anyone to marketing lists.

Fill in the items in square brackets and adapt this to your business.
Free template from SAZ: https://playbooks.saz.ca/p/real-estate-call-script