Property Owner Enquiry Call Script
Property management | Call script

Use this when: An owner has asked about your management services.

Opening
"Hi [name], it's [your name] from [company]. Thanks for reaching out about [property]. Is now still okay?"

Understand the situation
- "What's prompted you to look at management now?"
- "Is it self-managed today, or with another company?"
- "What's going well, and what's taking up too much of your time?"
- "Tell me about the property: type, number of doors and any current vacancies."

Explain how you work
"Here's what owners get from us: [reporting, maintenance process, leasing process, after-hours coverage]."

Fees
"Our fees are [fee structure]. I'll put everything in writing so you can compare."

Next step
"The best next step is for me to see the property. Would [day] work?"

Before you use this: Check your provincial licensing rules on who may offer and provide property management services.

Fill in the items in square brackets and adapt this to your business.
Free template from SAZ: https://playbooks.saz.ca/p/property-management-call-script